Refund Policy

Your Satisfaction is Our Priority

At Oak's Poke Box, we are committed to delivering quality and satisfaction with every purchase. We understand that there may be times when you need to return a product. However, due to the unique nature of our inventory, we have specific guidelines for returns and exchanges, especially concerning products containing trading cards.

Final Sale Items

Please note that all products containing trading cards are considered final sale and are not eligible for returns or exchanges. This policy is in place to ensure the integrity and collectability of these items for all our customers. We appreciate your understanding and encourage you to reach out to us with any questions before making your purchase.

Return and Cancellation Fees

For other items, should you need to initiate a return or cancel an order, a restocking fee of 10% will be applied. This includes orders that are returned due to incorrect address information provided by the customer. Our aim is to make our policies as fair as possible while ensuring that we can continue to offer a wide variety of products at competitive prices.

Shipping Costs

We are unable to refund any shipping costs once an item has been shipped. This policy includes shipping costs incurred by us. We recommend reviewing your order carefully before confirming your purchase.

Return Timeframe

For eligible items, returns must be initiated within one week of delivery. Please contact our customer service team for assistance and to ensure a smooth return process.

Preorder Products

All preorder products are considered final sales upon order placement. These items are specially ordered from our suppliers to fulfill your request and cannot be returned or refunded. We value your anticipation for these products and strive to fulfill each order with the utmost care.

Contact Us

We're here to help! If you have any questions or concerns about your order, our products, or our return policy, please don't hesitate to contact our customer support team. We strive to ensure your shopping experience with us is enjoyable and satisfactory.

Thank you for choosing Oak's Poke Box. We look forward to serving your collectible needs.